Office Services Coordinator

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU'LL WORK WITH

Global & Local Operations - This team manages the buildings and operations that keep people here warm, happy, moving, and thinking. We create the architecture within which all others work, and make it fun. If you enjoy people, love to plan, and thrive in ambiguity, this is a great place to begin or accelerate your career.

WHERE YOU'LL FIT WITHIN THE TEAM 

Picture yourself at one of the world’s best places to work, surrounded by teams and people who support you, inspire you, and challenge you to be extraordinary.  You will be one of the go-to people in the office. You will be the creative problem solver. You will provide all levels of office operations support from meeting room set up to supply orders to maintaining cafes to sending/receiving packages.  You will help new joiners get settled and visitors feel welcome.  Your career path will have many opportunities for growth, defined by your investment in your professional development, skills, desires, and the business needs of the firm.

WHAT YOU'LL DO  

• Serves as a point of contact and/or coordinator for office requests made by colleagues in the DC office and those visiting from other Bain offices (e.g., meeting room, space requests, supplies, etc.)  
• Prepare and maintain public office spaces, cafes, meeting rooms, supply areas, copy/print stations throughout the day on a regular basis; ensure spaces are clean and organized, restocked as needed
• Responsible for supply orders, including sending request forms, processing/placing orders, and distributing upon arrival 
• Helps coordinate routine vendor services (café equipment, shredded materials pick-up, etc.)
• Maintains monthly reporting and equipment maintenance logs
• Monitor working order of copiers and printers and contacts vendors for repairs and maintenance
• Assist with processing invoices
• Responsible for ensuring various office lists, calendars, and documents are kept current
• Prepare routine and ad hoc reports 
• Responsible for setup and cleanup of conference rooms and equipment as required for meetings
• Produce and assist with copy and binding projects as requested
• Processes and distributes/delivers all incoming/outgoing packages and mail; including requests from and assisting others
• Prepares office/desk space for new joiners and departures; assists staff with moves as needed
• Monitor and address facility needs (e.g., maintenance requests; installations/contractor work, etc.)
• Provides daily relief coverage for Receptionist as needed 
• Cultivate and maintain effective working relationships with others
• Other related duties as requested, or responsibilities dictate
• This is a work from office role and does not have a hybrid or other remote work option

ABOUT YOU 

• One to two years of experience in administrative support, operations/office services/facilities, or event planning or related customer service/hospitality experience required; professional services firm preferred 
• High school diploma or Graduate Equivalency Degree is required; Associate or bachelor’s degree preferred
• Professional written and verbal communication skills are required
• Ability to work independently and as an integral member of teams
• Strong organizational and problem-solving skills
• Can manage competing priorities while maintaining sight of the overall objectives
• Create effective working relationships and build connections across all stakeholders
• Demonstrate high levels of customer service and sensitivity in responding to customer needs
• Ability to prioritize and juggle multiple tasks simultaneously a must
• Meticulous attention to detail necessary
• Comprehensive knowledge of, and experience with Microsoft Word/Excel/PowerPoint
• Ability to regularly lift loads of 25 pounds daily; ability to occasionally lift up to 50 pounds
• Ability to stand, walk, and work on feet for several hours, daily
• Flexibility to work overtime or weekdays outside our routine hours, when events dictate additional coverage/support

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below). 

Some local governments in the United States require a good-faith, reasonable salary range be included in job postings for open roles. For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level

• In Washington D.C., the good-faith, reasonable annualized full-time salary range for this role is between $59,000 - $71,500 placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level

For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level

• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family. 

Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck

• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements